ServiceNow and Zoom have announced an expanded strategic alliance, which aims to provide smarter collaboration and peak productivity through the use of GenAI technologies.
The two companies’ generative AI (GenAI) technologies, ServiceNow Now Assist and Zoom AI Companion, will integrate in the first half of 2025 to offer users advanced workflow automation for tasks and activities across Zoom and ServiceNow.
As stated by Gartner, “The employee community is ready to go, as 92% of employees say they want AI to help them with administrative tasks and to summarise information on a particular topic.”1 Through this new integration, GenAI will help shorten and streamline that process.
“CEOs are transitioning from AI fascination to AI-led business strategies, for exponential improvements in how their companies run," said Bill McDermott, chairman and CEO of ServiceNow. "ServiceNow and Zoom share a goal to supercharge teamwork. Our new integration goes from conversation to immediate action, saving time and freeing up resources so employees can focus on the work that matters most."
Through this new integration, the Zoom AI Companion will summarize and transcribe the team’s discussion, with permission, and turn action items into tasks connected to ServiceNow workflows. After the meeting, AI Companion can work with Now Assist for Strategic Portfolio Management (SPM), ServiceNow’s GenAI enabled system to trigger the proper workflows, helping teams with next steps like automatically creating tickets, and assigning them to team members. Email notifications will then be sent to attendees with insights from the meeting, along with an auto-generated summary of post-meeting deliverables.
The integration requires the purchase of both Zoom’s custom AI Companion add-on and ServiceNow Now Assist. The custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025.