Diversified has launched its global managed services practice, led by Rob Mello as vice president.
The new practice reflects an evolution in how Diversified manages increasingly connected and business-critical technology environments, with the new practice aligning Diversified’s managed services strategy, delivery, and client success capabilities globally while preserving the regional expertise and specialised support for clients.
Managed services architects and client success executives will continue to work with individual clients to develop service models based on environments, priorities, and business requirements.
The practice will focus on three priorities, targeting consistent delivery at a global scale by providing common standards, processes, and service experiences across regions while maintaining the flexibility to support each client’s environment and business requirements.
Diversified will put a spotlight on long-term client value, moving beyond individual projects to help clients improve adoption, performance, resilience, and return on a client’s technology investments over time.
The integrator will also focus on intelligent service operations, embedding automation and agentic AI into the architecture and evolution of Diversified’s managed services offerings to support more proactive monitoring, faster resolution, and continuous optimisation.
Mello joins with more than two decades of experience building and scaling technology-enabled services for global organisations, including NTT Data, Orange Business Services, and IBM. Mello has created new practices, launched differentiated service offerings, and led complex transformation initiatives that align technology, operations, and commercial strategy.
Mello commented: “Diversified has already redefined what’s possible in designing and delivering the world’s most complex technology environments. Now we’re setting our sights on the next frontier: transforming how those environments perform, adapt and create value over time. By fusing our people, data, technology and partner ecosystem into a single intelligent system, we’re building a managed services model that doesn’t just maintain performance, it continuously elevates it, turning operational excellence into measurable value realization and a lasting competitive advantage for our clients.”