Zoom Communications, Inc. has announced the further expansion of its Zoom Phone service to four major metro telecom circles in India — Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad).
The Delhi NCR Telecom Circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurgaon. Licensed by the Department of Telecommunications (DoT) India, Zoom Phone is now available in six telecom circles in India, including Maharashtra (October 2024) and Tamil Nadu (Chennai) Telecom Circles (February 2025).
Zoom also plans to bring Zoom Phone to additional telecom circles across India.
Velchamy Sankarlingam, president of product and engineering, Zoom, commented: “Zoom Phone addresses the growing demand for cloud telephony by offering simplicity and modern functionality for distributed workforces. India is an important market for us, and our expansion plans beyond the six key telecom circles demonstrate our commitment to providing customers with a unified work platform. This expansion also reflects the growing traction Zoom Phone is receiving, especially from multinational companies, as businesses in India move away from legacy PBX systems toward more flexible, AI-first collaboration solutions that enhance employee productivity.”
Available as an add-on for existing paid Zoomc ustomers, it supports inbound and outbound calling through the Public Switched Telephone Network (PSTN), enabling enterprises to replace legacy private branch exchange (PBX) systems and consolidate communication needs onto a single AI-first platform in Zoom Workplace.
Zoom Phone also integrates seamlessly with Zoom Contact Centre to offer a unified experience with features like call transfer, call forwarding, and call recording accessible within the Zoom Contact Centre environment. Zoom Contact Centre can access Zoom Phone user details like extensions, direct inward dialling (DID) numbers, and usernames, enabling caller identification and routing.
In addition to services in the six active telecom circles, Zoom Phone enables businesses to maintain seamless collaboration across India, even in regions where Zoom Phone service is not yet available. Through Zoom’s self-service web portal, customers can acquire native phone numbers based on specific telecom circles, such as Karnataka, Delhi NCR, and Mumbai.
Enhanced by Zoom AI Companion, which is included at no additional cost with eligible Zoom paid accounts, Zoom Phone offers AI features such as post-call summaries, voicemail task extraction, and voicemail prioritisation. Zoom Phone also integrates seamlessly with Zoom Workplace.
Sameer Raje, general manager and head of India & SAARC region at Zoom, said: “We are thrilled that Zoom Phone is now available in six of India's most prominent business and technology hubs. Each of these cities is home to thriving ecosystems of local enterprises and multinational corporations that will benefit from Zoom Phone’s flexibility and seamless integration into their existing workflows. Bringing Zoom Phone to additional telecom circles is a natural next step in our commitment to empower more organizations with access to reliable, modern AI-first telephony.”