PANEL: Subscription-based AV services Features 07/02/2019 Do Emerging IP and platform-driven infrastructures lend themselves to a new way of thinking, inspired by software subscription pioneers like Adobe and Microsoft? Kevin Collins (President & COO, Diversified) and Dr Gordon Howell (Strategic Customer Experience, avt) discuss changing AV business to an on-going subscription model where facility upgrades, maintenance, and so on are part of the package.