Analog Way is setting up full services centres through its exclusive distributors in Asia. A full range of services will be provided by Kinoton in Korea and by Digital Media Technology (DMT) in Taiwan, Hong Kong and Macau.
Guy de Souza, Analog Way’s vice president for Asia, said: “We know that our products are typically used in mission critical installations and so we see a need to offer the best available localized service to our customers in the region. We are convinced that the expertise and commitment to professional services that DMT and Kinoton (KKI) bring to the table will provide our customers now with a more complete experience.”
Both DMT and Kinoton were appointed exclusive distributors for their respective markets in 2020. Since then, training and certification have been organised to ensure that the distributors’ technicians are equipped with the right knowledge to handle service requests and, if required, replace parts.
With these capabilities in place, Analog Way is now aiming to provide customers with service turnaround times ranging from 24 to 72 hours depending on the request.
Desmond Stou, general manager of DMT, said: “We are delighted to be among the few selected to collaborate with Analog Way on so many different levels. Being an authorized service center is not just about repairing the machines, it is also about bringing Analog Way, DMT and the customers closer together in a tightly knitted community.”
Edward Bae, vice president of Kinoton Korea, said: “On behalf of KKI, we feel that having this service centre in Korea will enable us to give our customers a more enhanced service experience from now on.”