11.10.19

Incheon Culture and Arts Center selects Clear-Com intercom

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View of seating from the stage at Incheon Culture and Arts Center, South Korea

The Incheon Culture and Arts Center in South Korea has installed the Clear-Com FreeSpeak II digital wireless intercom solution at its Grand Theater and Small Concert Hall. One-Up Solution, Clear-Com’s partner in the region provided the Clear-Com solutions and installed the system.

From set-up to rehearsals and throughout performances, clear communication between production team members around the building is vital for shows to run smoothly. After using Clear-Com’s partyline MS-704 and WBS-670 wireless systems for many years, the Grand Theater’s staff decided to update their systems with FreeSpeak II.

At the Small Concert Hall, the staff transitioned entirely from using a radio system with one-way communication to Clear Com’s FreeSpeak II intercom solutions. Previously, the limited radio system created communication difficulties. The radio system required pressing buttons, an issue if operators were already using their hands. Critical audio delays would often cut off the beginning of messages. Accordingly, the staff at Small Concert Hall only used their system for urgent messages. Team interaction was severely limited, until they turned to Clear-Com’s intercom solution.

Choi Sung-kook, director of Incheon Culture and Arts Center, said: “We knew we had to upgrade the communication systems in both venues to enable our staff to communicate freely throughout the building. Although we considered several products, we already knew that we could trust Clear-Com since our previous system in the Grand Theater had served us well for several years, and it was clear that FreeSpeak II could offer the robustness and reliability we needed to maintain communications across a wide ranging venue.”

A key feature that led to the selection of the Clear-Com solution was the wide range of RF coverage secured by the system’s multiple transceivers with numerous channels. Multiple transceivers placed around the two venues allow users to roam freely backstage and front-of-house and connect with individuals or groups across a reliable and seamless signal on the 2.4GHz frequency.