Ross Video has announced the continued expansion of its Oceania team as part of its ongoing investment in regional customer engagement, service, and technical support. As part of this growth, Tom Wilson has been promoted to the newly created role of technical account manager (TAM) for Oceania.
The position has been established to support customers with larger and more complex Ross deployments, providing dedicated technical guidance and helping organisations maximise the value of their systems over time.
Wilson has been a key member of the Ross Video Oceania team and brings extensive experience working with broadcasters, production teams, and organisations across the region. In his new role, he will act as a trusted technical advisor, working closely with customers and partners to support the long-term success of Ross solutions in mission-critical production environments.
Tom brings more than 25 years of AV and live events industry experience to the role. Before joining Ross Video, he held project manager and technical director positions at Innovative Production Services and Staging Connections, now Encore APAC.
The introduction of the technical account manager role forms part of Ross Video’s broader strategy to expand its regional capabilities and provide enhanced support for customers operating increasingly complex production infrastructures.
Adam Duncombe, general manager – Oceania, Ross Video, said: “Ross Video continues to see strong momentum across Oceania, with more organisations adopting Ross solutions at scale. Expanding our local team ensures we can deliver the level of expertise and ongoing support our customers expect. The creation of the technical account manager role is an important step in strengthening that support, and Tom’s experience and customer focus make him an excellent choice for the position.”
Wilson commented: “Our customers rely on Ross systems for mission critical productions every day. This role allows us to take a more proactive approach to supporting them, helping ensure their solutions continue to perform at the highest level while adapting to new workflows and production demands.”